Alliance Emergency Resources

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This page is designed to share emergency resources and important information affecting the IDD community.

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Current Emergency: “The Perfect Storm.” Due to unprecedented challenges related to the implementation of the new Care and Case Management (CCM) system, COVID-19 Public Health Emergency Unwind, shifts in Case Management Redesign (CMRD), and the ongoing workforce crisis, there is now system-wide instability which could negatively impact Long-Term Services and Supports (LTSS) case management and service delivery in Colorado.

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Quick Resources:​

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• HCPF’s IMPORTANT COMMUNICATION Reinstatement of LTSS members scheduled to lose eligibility effective 2/29/2024 due to an unintended system occurrence (2.28.24)

• HCPF Escalation Process for all Perfect Storm Issues

• HCPF Provider Relief Loan  

  • Provisional payments in the form of short-term advances to providers who demonstrate the greatest need will be issued to ensure that the most vulnerable members continue to receive the support necessary within their communities.

  • Submit questions about the application or program to Victoria Rodgers at Victoria.Rodgers@state.co.us no later than 5:00 p.m. MT on March 4, 2024.

  • All applications must be received by 5:00 p.m. MT on March 8, 2024.

• Alliance/CCDC Webinar: Medicaid Appeals 30-Minute Training

  • NEW UPDATE FROM CCDC ON 4.1.24: NEW GUIDANCE FROM HCPF FOR REINSTATEMENT OF BENEFITS FOLLOWING AN APPEAL

  • Watch the recording HERE.

  • Slide Deck

  • Resources Handout

  • Request For State Level Hearing Handout

    • Fill out one-page form and mail to oac-gs@state.co.us. Copy Joelle Morrison joelle.morrison@state.co.us for her to turn on benefits.

• CCM: Known Issues with the Colorado Care and Case Management system

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“The Perfect Storm” Timeline and Resources (This is not a comprehensive list of all the work being done.)

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• July 2024

  • CMRD: July 1, 2024: Case Management Redesign Phase III Transfer.

    • Phase III CMA Catchment Areas: 7, 8, 10, 15, 16, 18.

    • Phase III CMAs: FGI, Jefferson County, A & I Avenues, Garfield County, and RMHP.

• March 2024

  • JBC HCPF Figure Setting: The Colorado Joint Budget Committee will discuss the HCPF budget on March 6, 2024.

  • CMRD: March 1, 2024: Case Management Redesign Phase II Transfer.

    • Phase II CMA Catchment Areas: 1, 4, 12, 19, 20.

    • Phase II CMAs: Las Animas, TRE, CCI, NECALG, and Montrose County.

• February 2024

  • HCPF Communication: IMPORTANT COMMUNICATION Reinstatement of LTSS members scheduled to lose eligibility effective 2/29/2024 due to an unintended system occurrence.

  • PRESS: Colorado Medicaid is discriminating against people with disabilities, federal complaint claims (2.28.24)

  • Alliance Communication: On February 27, 2024, Alliance invited all CMAs for updates on the work being done on The Perfect Storm. (Alliance members and CMAs can contact Alliance staff to access the recording and the slide deck.)

  • PRESS: Problems grow for Medicaid system in Colorado (2.22.24)

  • HCPF Communication: On February 22, 2024, HCPF Executive Director met with CMAs and Alliance to address their concerns. (Alliance members can contact Alliance staff to access the recording and the slide deck.)

  • PRESS: On February 21, 2024, CCLP and NHELP File Complaint to HHS & DOJ citing ADA violations.

  • Alliance Communication: On February 9, 2024, Alliance sent a letter to the Office of Community Living (OCL) urging OCL to create a Long-term Care (LTC) stabilization plan.

  • Alliance Communication: On February 6, 2024, CCI, CHSDA, and Alliance sent letter to HCPF expressing concerns over the Care and Case Management (CCM) system.

    • On February 21, 2024, HCPF Responded to the CCI, CHSDA, and Alliance Letter.

• January 2024

  • CMRD: $6.3 million in ARPA funding to offer additional grant support to CMAs.

• December 2023

  • HCPF Communication: HCPF expanded escalation process for HCBS issues.

• November 2023

  • CMRD: November 1, 2023: Case Management Redesign Phase I Transfer.

    • Phase I CMA Catchment Areas: 2, 3, 5, 6, 11, 14, 17.

    • Phase I CMAs: TRE, DP, RMHP, RMHS, Weld County, Prowers County, Otero County.

• October 2023

  • HCPF Communication: HCPF Create a County Escalation Process for the PHE Unwind.

• September 2023

  • HCPF Communication: Eligibility Determination Extension for LTSS.

  • Alliance Communication: On September 14, 2023, Alliance/CCDC Webinar hosted a Medicaid Appeals 30-Minute Training for PASAs.

• August 2023

  • HCPF Communication: Case Manager Retention Payments and Bonus Case Management Redesign (8.24.23)

• July 2023

  • CCM: Phase One of the new Care and Case Management (CCM) system went live for case managers on July 5, 2023. The CCM system consolidates functions that currently exist across the BUS and DDDWeb systems and adds other functionality.

• May 2023

  • PHE Unwind: May 11, 2023, marks the end of the federal COVID-19 public health emergency (PHE) that began in March 2020. HCPF Source.

  • PHE Unwind: Preparing for renewals: Understanding the renewal process. HCPF Source.

• March 2023

  • PHE Unwind: Health First Colorado and CHP+ have returned to normal eligibility renewal processes. Noticing began in March of 2023 for renewals due May 2023. HCPF will take 12 months (14 months including noticing) to complete renewals for each of the approximately 1.7 million people currently enrolled.

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Past Emergencies

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• COVID-19: Due to changing and outdated regulations, we have removed these resources. Please contact Alliance staff HERE for specific questions.